When we receive your order it will be processed for dispatch, in most cases, within 2-5 working days. Should your order be delayed in any way, we will contact you directly to inform you of this delay.
Once your order is dispatched from our warehouse it will be delivered, in most cases, the next working day. International orders are subject to normal postal timeframes. Please also note that a signature is required upon delivery. To ensure you get your items as soon as possible please make note of the details of your chosen delivery option below:
Our delivery partners Parcels Direct are responsible for the prompt delivery of your goods. Please note that a Parcels Direct representative may need to contact the phone number you provided in order to obtain directions and complete delivery. Also a signature is required to complete delivery.
We send all postal orders via An Post Parcel Post. If no one is available to sign for the delivery then an information slip will be left at the address with details of how you can collect your package at the nearest Post Depot.
This refund/exchange policy does not affect your statutory rights.
With proof of purchase (within 14 days)
Should you wish to return an item(s) we will be happy to exchange for items of the same value, a Credit Note or refund providing the return takes place within 14 days of purchase and is accompanied by the original sales receipt. The returned item(s) must be as new, in the original packaging and unused. All refunds are issued through the original method of payment.
With proof of purchase (14 to 28 days)
Should you wish to return an item(s) after 14 days, we will be happy to exchange for items of the same value or a Credit Note. Return must be accompanied by the original sales receipt. The returned item(s) must be as new, in the original packaging and unused.
Without proof of purchase
Unfortunately, items not accompanied by an original sales receipt cannot be accepted for refund.
Items purchased online can be returned to SA Medical for a refund within 14 days of delivery. All refunds will be via card only, no cash refunds will be provided. Items returned must be as new, in the original packaging and unused. All returns must be accompanied by a copy of the delivery docket received with your order. Such returns to be sent to SA Medical, Rathcline Road, Lanesboro, Co. Longford.
No responsibility can be accepted for items that are lost in transit so it is recommended that all items are returned via recorded delivery.